Question 1

What services do you offer?

Accepted Answer

We provide dog boarding, doggie daycare, and a wash and blow-dry service. Our wash and blow-dry service can be booked on its own or added to a stay.

Question 2

How do I book my dog in?

Accepted Answer

• Existing customers can book directly online
 • New customers complete our New Dog Enquiry Form first
 • We then arrange an introductory visit before confirming dates

Question 3

Do you require an introductory visit?

Accepted Answer

Yes. All new dogs must visit first so we can meet them, assess suitability, and help them settle comfortably.

Question 4

When is my booking confirmed?

Accepted Answer

Dates are held as a guide and confirmed after your dog’s introductory visit.

Question 5

What should I pack for my dog’s stay?

Accepted Answer

• Food (labelled and portioned if possible)
 • Any medications
 • Comfort item if desired
We provide bedding, bowls, and everything else needed.

Question 6

Care & Safety

Accepted Answer

Are dogs supervised?
 Yes. Dogs are supervised at all times by experienced staff.
What if my dog feels unsettled?
 We gently support them with rest time, routine, and reassurance. Most dogs settle quickly once familiar.
What if my dog gets sick or injured?
 If needed, we will contact you and your vet immediately. Your dog’s welfare is always our priority.

Question 7

Do you cater for dogs with medical conditions?

Accepted Answer

We are happy to care for dogs with most medical needs and can administer medication as required. Unfortunately, we are unable to accommodate dogs with diabetes or dogs requiring strict cage rest, as our environment is active and social and may not provide the quiet recovery space they need.